I was an adult the first time I realized I enjoyed yogurt—a discovery that felt like a whole new world of healthy, convenient snacks had opened up for me. Excited to stock up, I headed to my local grocery store, where I stood in awe of an entire aisle dedicated to yogurt stretching as far as the eye could see. But I was quickly overwhelmed. Faced with a dizzying array of choices—different milk types, flavors, fat percentages, and textures—I suddenly had no idea what I wanted. Despite my enthusiasm and readiness to buy, I left the store empty-handed and, surprisingly, disappointed.

I once led the hiring process for a workforce development role. There was no shortage of applicants, but most weren’t making the cut.

What was intended to be a solution had instead added another layer of complexity to their already challenging jobs—and it made my job harder, too..